Shipping & Returns

RETURN POLICY

Full refund will be issued if the product is returned and received at the Pine Hill Trailers address listed below within 30 days of delivery date.

To be eligible for a return, your item must be unused and in the original packaging, with all pieces present and the receipt or original packing slip included.

Return Period:

30Days

Rules and Policies:

No returns are accepted without an RA# (Return authorization number).

Email your return request

We does not accept returns after 30 days.

Returns of Free Shipping items will have the freight charge deducted from the return credit.

All products returned must be complete with all original packaging, documentation
(warranty cards, manuals, etc) and accessories.

Returned products must be in their original condition with no signs of use or wear.

All returns are subject to a restocking fee depending on the condition, date of purchase, and the manufacturer’s policy.

Pack the products to be returned in a shipping carton so that the original box does not become marked or damaged.

 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Example: damage which occurred during shipping

-Pine Hill Trailers shall determine, in its sole discretion, the amount of partial refund due the customer upon timely receipt of the product from the customer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three business days, subject to delays caused by forces outside of Pine Hill Tralers’ control.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@Pinehilltralers.com.

 

Sale items (if applicable)

Should an item be purchased at a discounted rate or sale price, we can only reimburse or provide credit for the originally paid amount.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged at no fault of the customer. If you need to exchange it for the same item, send us an email at help@Pinehilltralers.com and send your item to:

Pine Hill Tralers
Ecommerce Division
2969 Lincoln Highway East
Gordonville, PA 17529

Shipping Policies

Welcome to Pinehill, your online store for home decor and electronics. This shipping policy applies to all orders placed through our website https://pinehilltralers.com/ . By placing an order, you agree to the terms of this policy.

UPS Shipping Restrictions

• UPS can NOT deliver to a Post Office Box.
• Shipments to Puerto Rico, Hawaii, and Alaska can only be shipped by Next Day or 2nd Day Air.

United States Postal Service (USPS)

• Priority Mail: Delivery within 2-3 business days for most locations.

Handler Time 

• Handler time is 1 2 business days

 

At Pine Hill Tralers, we strive to ensure a smooth and efficient shipping process for all our valued customers. Here’s an overview of our shipping policy:

Shipping Methods: We partner with reliable shipping carriers to ensure the safe and timely delivery of your orders. The specific carrier used for your shipment may vary depending on your location and the size or weight of the items. Rest assured, we select the most appropriate shipping method to ensure your package reaches you in excellent condition.

Shipping Fees: We offer Free Shipping all over the US

Order Tracking: Once your package is shipped, we will provide you with a tracking number via email or through your account on our website. This tracking number allows you to monitor the progress of your shipment and estimate its expected delivery date. You can easily track your order by visiting the carrier’s website and entering the provided tracking number.

If you have any further questions or require assistance regarding our shipping policy, please don’t hesitate to reach out to our customer support team. We are here to help and ensure your shopping experience at Pine Hill Tralers is seamless and enjoyable.

Call 501-294-2454 with questions or concerns.

To return your product, you should mail your product to:

Pine Hill Trailers
Ecommerce Division
2969 Lincoln Highway East
Gordonville, PA 17529

Items damaged in delivery from Pine Hill to you, will receive a complimentary return shipping label. In all other circumstances, you will be responsible for paying your own shipping costs for returning your item for any other reason. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Pine Hill is not liable for any delay damages whatsoever in connection with the shipment of any exchanged products to you